Shipping & Return Policies
Tracking Your Order
Once your order has shipped, you will receive an email containing your order details with tracking number. You can then use this to track your order online. Your tracking number will not activate or be traceable until the parcel is scanned in, at the first courier-specific sorting facility, generally, 24 hours after you receive your shipping notification. Weekends, holidays, and inclement weather conditions are not factored into delivery time and may cause delays. For security reasons, BROCK COLLECTION will require a signature upon delivery.
Returning Your Order
If you would like to return an item, please contact Client Services at firstname.lastname@example.org. Authorization and return instructions will be emailed to you. Once your package reaches our warehouse, please allow 2 business days (depending on peak times) for your return to be inspected and processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.
Brock Collection offers complimentary return shipping. We obtain returns of unused, unworn, unwashed, unaltered and non-damaged items within 15 days from the date you received your order. The items must be returned with untampered tags and in original packaging, including all boxes, hangers, garment bags, and other packaging materials. If any of these items are removed the item will not comply with the Returns Policy and will not be refunded. Shipping and handling charges are non-refundable.
Currently, we do not accept exchanges. If you need a different color, item or size, we recommend ordering the desired size while it is still in stock and shipping back your return. If you would like to exchange one item for another, you must first return the original item and then place a new order.
Once your return is processed, a refund will be issued to the original payment method account. You should see the refund on your bank statement within 5-10 business days, depending on your financial institution.
Brock Collection accepts Visa, MasterCard, and American Express. We can only accept one credit card at the time of purchase
If you received a damaged item, please contact Client Services immediately at email@example.com. If possible, include images of said damages.
Please Allow 24 hours from order submission for your order to be processed.
GROUND SERVICE 2-5 Business Days COMPLIMENTARY
2 DAY AIR: Order must be placed by 12pm PST. No weekend or holiday deliveries. $35 FLAT FEE
NEXT DAY AIR: Order must be placed by 12pm PST. No weekend or holiday deliveries. $45 FLAT FEE
Any orders received after 12pm PST will be processed the following business day.
Currently, we are unable to ship orders Internationally, P.O. Boxes, APO, FPO, U.S Territories. Orders made to any of these addresses will be canceled.